Welcome to Balance8 Wellness, a clean-label natural wellness venture offering food supplements through online channels (including a subscription-based model) and retail channels (specialized stores). These Terms and Conditions (the “Terms”) govern your use of our website (https://balance8.co.uk/) and our products and services.
By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Services.
1. Eligibility
You represent and warrant that you are at least 18 years of age. If you are under the age of 18, you may not, under any circumstances or for any reason, use the Services. We may, at our sole discretion, refuse to offer the Services to any person or entity and may change the eligibility criteria at any time.
You are solely responsible for ensuring that these Terms are in compliance with all applicable laws, rules, and regulations. The right to access the Services is revoked where these Terms or use of the Services is prohibited or where offering, sale, or provision of the Services conflicts with any applicable law, rule, or regulation. Additionally, the Services are offered solely for your use and not for the use or benefit of any third party.
2. Account Creation
To use certain Services, you may need to create an account. When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account information and password and for all activities that occur under your account.
3. Purchases
If you purchase products from us, you agree to pay the applicable prices and any associated shipping charges. We will charge your credit card or other payment method for the purchase price and shipping charges at the time of purchase.
4. Subscriptions
We offer a subscription service for our products. When you subscribe, you will be charged the subscription price on a recurring basis until you cancel your subscription. You can cancel your subscription at any time by contacting us.
5. Shipping
For subscription buyers, we offer free shipping as part of the subscription service. For one-time purchases, shipping charges will apply as determined by our logistics partners. The applicable charges will be displayed during the checkout process.
6. Returns and Refunds
We offer refunds only if the product is returned to us in its original, unopened packaging within 30 days of purchase. If the product has been opened or the packaging is damaged, we will not be able to process a refund.
If there is any issue with the item you receive, such as damage or defect, we will be more than happy to replace or exchange it. Please contact us for assistance with exchanges or replacements. For more information please check Shipping & Returns Policy page.
7. Intellectual Property
All content on the site, including but not limited to text, images, and videos, is the property of Balance8 Wellness or its licensors. You may not use any of the content on the site without our prior written permission.
8. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the Services.
9. Limitation of Liability
In no event shall we be liable to you for any direct, indirect, incidental, special, or consequential damages, including lost profits, arising out of or in connection with the Services.
10. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
11. Changes to Terms
We may update these Terms from time to time. The most recent version of the Terms will always be posted on the site.
12. Contact Us
If you have any questions about these Terms, please contact us at support@balance8.co.uk