Privacy policy

 

Last updated: August 2026


Balance8 Wellness UK Limited (“Balance8 Wellness”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share and protect your information when you visit balance8.co.uk, place an order, create an account, manage a subscription, sign up for communications or otherwise interact with us.


1. Information We Collect


Depending on how you interact with us, we may collect information including:

  • your name, email address and phone number;
  • billing and delivery addresses;
  • order, purchase and subscription information;
  • account details and preferences;
  • marketing preferences;
  • information you provide when communicating with us; and
  • device, browser, IP address and website activity.

Payment information is processed securely through our payment providers. Where payment details are handled directly by those providers, we do not store your complete payment card details.


2. How We Use Your Information


We may use your personal information to:

  • process payments, orders, deliveries, returns and refunds;
  • create and manage customer accounts and subscriptions;
  • provide customer support;
  • communicate with you about your orders, subscriptions or account;
  • send marketing communications where permitted;
  • operate, secure and improve our website and services;
  • understand how customers interact with our website;
  • prevent fraud, misuse or security issues; and
  • comply with applicable legal, tax and regulatory requirements.

We process personal information where necessary to provide our services, fulfil our contract with you, where you have provided consent, where we have a legitimate business interest, or where required by law.


3. Marketing & Cookies


Where you have chosen to receive marketing communications, we may send you product updates, offers, brand news and other relevant communications from Balance8 Wellness.

Where permitted by law, we may also contact existing customers about similar products or services.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails or by contacting us at info@balance8.co.uk.

You may still receive essential communications relating to your orders, subscriptions or account.

We also use cookies and similar technologies to operate our website, remember preferences, understand website performance and, where permitted, support analytics and advertising.

You can manage non-essential cookies through the cookie preferences available on our website.


4. Sharing Your Information


We do not sell your personal information.

We may share personal information where reasonably necessary with trusted service providers that help us operate our business, including:

  • e-commerce and website providers;
  • payment processors;
  • delivery and fulfilment partners;
  • subscription providers;
  • technology and analytics providers; and
  • marketing and advertising platforms, where permitted.

We may also disclose information where required by law, to prevent fraud or protect our legitimate rights, or in connection with a legitimate restructuring, sale or transfer of our business.

Some service providers may process information outside the United Kingdom. Where required, appropriate safeguards are used in accordance with applicable data protection law.


5. Security & Retention


We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. If you create an account, you are responsible for keeping your login information confidential.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing our services, maintaining appropriate business records, resolving disputes and meeting legal, tax or regulatory requirements.


6. Your Rights


Under applicable data protection law, you may have rights in relation to your personal information, including the right to request access to, correction or deletion of your information, restrict or object to certain processing, or withdraw consent where applicable.

These rights may be subject to applicable legal requirements and exceptions.

We may need to verify your identity before completing a request.

To make a request regarding your personal information, please contact info@balance8.co.uk.


7. Changes to This Privacy Policy


We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.

The latest version will be published on our website with the updated date shown at the top of this page.


8. Contact Us


If you have any questions, please contact:

Email: info@balance8.co.uk